Vital Services in Ontario: What Happens When Your Landlord Cuts Heat, Water, or Electricity
Under the Residential Tenancies Act, Ontario landlords are prohibited from withholding or interfering with vital services — heat, electricity, hot water, col...
Frequently Asked Questions
Can my landlord shut off my heat if I owe rent?
No. Section 21 of the RTA prohibits withholding vital services regardless of whether the tenant owes rent. The landlord's remedy for unpaid rent is an L1 application for arrears, not cutting off heat. A retaliatory shutoff can actually increase the damages awarded to the tenant.
What temperature must my landlord maintain?
Most Ontario municipalities require a minimum of 20°C to 22°C during the heating season (typically September 15 to June 1), measured at 1.5 metres above the floor. Check your municipality's property standards by-law for the exact requirement.
Is internet a vital service under the RTA?
No. The RTA defines vital services as hot water, cold water, fuel, electricity, and heat. Internet, cable, and similar services are not vital services. However, if the landlord agreed to provide internet as part of the tenancy and then withdrew it, the tenant may file a T2 for interference with reasonable enjoyment under s. 22.
What should I do if my landlord cuts off my heat in winter?
Document the situation immediately (photos of thermostat/thermometer readings). Call your municipality's property standards department. File a T2 application at the LTB. Keep receipts for any reasonable costs (space heaters, hotel). If the situation is dangerous, call 311 or the fire department.
Can my landlord turn off water for repairs?
Yes, temporarily. A landlord can shut off water for legitimate repairs if they give reasonable advance notice (at least 24 hours where possible) and restore service as quickly as possible. Extended shutoffs or shutoffs without notice or legitimate reason are violations of s. 21.
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